Customer Service Bot

What does the Customer Service Bot do?

The bot learns your information: your services, your prices, your terms and the questions you get most. It answers in your tone of voice and only says what it actually knows. If it is unsure, or the conversation needs a person, it hands over instead of making something up.

Key benefits

• Answers outside office hours and at weekends
• Works on your website and on WhatsApp
• Hands over to a human the moment it is needed
• You decide up front what it may and may not say

How it works

1. We visit for a consult and agree exactly what the bot should do — and where the line is.
2. We build it, connect it to your systems and put everything in your name. You keep your own data.
3. After that it runs and we keep adjusting it. Changes up to 2 hours per month are covered by the subscription.

Who it's for

For companies that get a lot of repeat customer questions and do not want to keep answering each one themselves.

Frequently asked questions

What happens when the bot does not know the answer?

It hands over to you or a colleague. We agree in advance which subjects it may handle itself and which always go to a person.

What does the price consist of?

Two parts: a one-off setup fee and a monthly subscription. The subscription covers support, updates and changes up to 2 hours per month. Usage costs — AI, telephony and messaging — are always yours, at cost price and itemised.

Am I tied in?

You can try your first bot for 30 days free of charge. After that the subscription is required for the first year, and free to cancel afterwards. There is no automatic renewal; renew yourself and you get one month of subscription free.

What if it takes longer than agreed?

The stated delivery time is an estimate. If we run late, your next month of maintenance is free.